We have immediate requirement for a Help Desk Specialist for one of our Federal Government clients.
Mandatory Requirements:
- Reliability Clearance
- Minimum of two (2) years experience within the last five (5) years in providing end user support and training as it relates to identifying and resolving PC workstation-related hardware and software issues within an organizational context OR demonstrate successful completion of two years of an acceptable post-secondary educational program in computer science or information technology.
- Minimum of two (2) years experience within the last five (5) years in utilizing incident tracking systems to track and update incoming service incidents, from initiation to completion.
- Minimum of two (2) years experience within the last five (5) years in organizing and planning tasks to meet deadlines.
Rated Requirements:
- Experience in the last two (2) years installing and configuring the following Health Canada standard applications and operating systems: Microsoft XP, Blackberry Desktop Manager, WordPerfect Office 2002, Adobe Acrobat, Internet Explorer and MS Office.
- Experience in the last two (2) years installing, configuring and supporting the Lotus Notes client using Lotus Notes 6.5.5 or 8 including e-mail, databases, calendaring and shared functionality.
- Experience in the last two (2) years utilizing Service Centre.
Start Date: end of June
Duration: 6.5 months
Type: Contract
Location: Ottawa
Salary: TBD
Experience: 2 years
